Question 1

What is the best way to contact Komodo Trip?

Accepted Answer

WhatsApp at +62 812-3866-7890 is the fastest method with typical response times under 30 minutes. Email sales@komodoluxury.com for detailed inquiries. Visit our Labuan Bajo office for in-person assistance.

Question 2

How quickly do you respond to inquiries?

Accepted Answer

During business hours (08:00-21:00 WITA), WhatsApp messages are answered within 30 minutes and emails within 4 hours. Outside business hours, we respond first thing the next morning. Urgent matters can be flagged via WhatsApp for priority handling.

Question 3

Can I book a trip on the same day?

Accepted Answer

Same-day bookings are sometimes possible depending on vessel availability, especially during low season. Contact us via WhatsApp for real-time availability checks. We recommend booking at least 2-4 weeks in advance for the best selection of vessels and itineraries.

Question 4

What payment methods do you accept?

Accepted Answer

We accept international bank transfers, credit cards (Visa/Mastercard), PayPal, and Wise (TransferWise). A 30% deposit secures your booking, with the balance due 14 days before departure. All transactions are secured with official receipts provided.

Question 5

Do you offer travel insurance?

Accepted Answer

Basic travel insurance is included with all Komodo Trip packages. We also recommend additional comprehensive travel insurance covering trip cancellation, medical evacuation, and personal belongings. We can suggest reputable insurance providers if needed.

Time Window	Refund
30+ days before	Full refund minus processing fees
14-29 days	70% refund
7-13 days	50% refund
Within 7 days	Non-refundable

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