What is the best way to contact Komodo Trip?

WhatsApp at +62 812-3866-7890 is the fastest method with typical response times under 30 minutes. Email booking@komodotrip.com for detailed inquiries. Visit our Labuan Bajo office for in-person assistance.

How quickly do you respond to inquiries?

During business hours (08:00-21:00 WITA), WhatsApp messages are answered within 30 minutes and emails within 4 hours. Outside business hours, we respond first thing the next morning. Urgent matters can be flagged via WhatsApp for priority handling.

Can I book a trip on the same day?

Same-day bookings are sometimes possible depending on vessel availability, especially during low season. Contact us via WhatsApp for real-time availability checks. We recommend booking at least 2-4 weeks in advance for the best selection of vessels and itineraries.

What payment methods do you accept?

We accept international bank transfers, credit cards (Visa/Mastercard), PayPal, and Wise (TransferWise). A 30% deposit secures your booking, with the balance due 14 days before departure. All transactions are secured with official receipts provided.

Do you offer travel insurance?

Basic travel insurance is included with all Komodo Trip packages. We also recommend additional comprehensive travel insurance covering trip cancellation, medical evacuation, and personal belongings. We can suggest reputable insurance providers if needed.

Get In Touch

Talk to Our Komodo Specialists

Our multilingual team is available 7 days a week. Typical WhatsApp response under 30 minutes — email replies within 4 hours during business hours.

Choose Your Preferred Channel

Typical response under 30 minutes

+62 812-3866-7890

Email

Replies within 4 hours during business hours

booking@komodotrip.com

Office

Near Labuan Bajo harbor, 5-minute walk from most hotels in the town center

Labuan Bajo, Flores

Hours

Office daily 08:00-20:00, business hours 08:00-21:00 WITA (GMT+8)

Daily 08:00 - 21:00 WITA

Booking Policy

Deposit

30% deposit secures your booking, with the balance due 14 days before departure.

Payments

International bank transfer, credit card (Visa/Mastercard), PayPal, and Wise accepted.

Airport Pickup

Complimentary airport pickup for all confirmed bookings.

Date Changes

Flexible date changes free of charge up to 14 days before departure.

Cancellation Policy

Time Window	Refund
30+ days before	Full refund minus processing fees
14-29 days	70% refund
7-13 days	50% refund
Within 7 days	Non-refundable

Partnerships

For travel agency, hotel concierge, or corporate group partnerships, please reach out to our partnerships team.

partnerships@komodotrip.com

Ready to plan your Komodo adventure?

Send us a quick WhatsApp — we'll respond in under 30 minutes.

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