Privacy Policy

Last Updated: March 2026 | Operator: Komodo Trip by Juara Holding Group

1. Information We Collect

Komodo Trip by Juara Holding Group collects personal information necessary to provide our sailing and liveaboard services. This includes: name, email address, phone number, nationality, passport details (for national park registration), dietary requirements, health information relevant to marine activities, and payment information. We collect this data when you make a booking enquiry, complete a reservation, or communicate with our team via WhatsApp, email, or our website contact forms.

2. How We Use Your Information

We use your personal information to: process and manage your booking, coordinate with Komodo National Park authorities for visitor registration, arrange vessel and crew assignments, accommodate dietary and health requirements, communicate trip details and updates, process payments, send post-trip follow-up communications, and improve our services. We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Sharing

We share your information only as necessary to deliver our services: with Komodo National Park authorities (visitor registration requirements), payment processors (secure transaction processing), vessel operators within our fleet (operational coordination), and Indonesian government authorities (where legally required). All service providers are bound by confidentiality obligations.

4. Cookies & Website Analytics

Our website uses cookies and analytics tools to improve user experience, analyse website traffic, and optimise our content. You can control cookie settings through your browser preferences. Essential cookies necessary for website functionality cannot be disabled. We use Google Analytics for aggregate traffic analysis — no personally identifiable information is shared with Google for advertising purposes.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Payment processing is handled through secure, encrypted channels. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to: access your personal data held by us, request correction of inaccurate information, request deletion of your data (subject to legal obligations), withdraw consent for marketing communications, and lodge a complaint with relevant data protection authorities. To exercise any of these rights, contact us at info@komodotrip.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are retained for a minimum of 5 years as required by Indonesian business regulations. Marketing consent records are maintained until you withdraw consent.

8. Contact Us

For privacy-related enquiries, data access requests, or complaints, contact our data protection team at: info@komodotrip.com or +62 813 3933 1732. Komodo Trip by Juara Holding Group, Labuan Bajo, Manggarai Barat, East Nusa Tenggara, Indonesia 86554.